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FifthQuadrant

Why managing change is so important during a digital back office transformation

Any project surrounding digital transformation will inevitably come with a degree of change, but we have experience managing this with tried and tested methods.

 

Deviations that arise during the project, including but not limited to changes in scope, functionality, deployment of resources or responsibilities etc. need to be handled through the change management process detailed below.

 

FifthQuadrant will manage the change process by adhering to the below statements to ensure a smooth transition for all involved.




 

Establish a Clear Change Management Process

Implementing a well-defined change management process is crucial for handling software changes effectively. 

·      A structured review and approval workflow

·      Clear roles and responsibilities for evaluating and implementing changes

·      Guidelines for assessing the impact and risks of proposed changes

·      Procedures for testing and validating changes before deployment

·      Having a standardised process helps ensure changes are properly evaluated, controlled, and implemented.

 

Communicate Proactively

Open and frequent communication is essential when managing software changes. 

·      Informing all stakeholders about upcoming changes early and often

·      Clearly explaining the reasons for and benefits of changes

·      Addressing concerns and getting buy-in from affected teams

·      Providing regular status updates throughout the change process

·      Documenting and sharing all change-related information

 

Conduct Thorough Impact Analysis

·      Identifying all systems, components, and users that may be affected

·      Evaluating risks and potential unintended consequences

·      Estimating required resources and timelines

·      Determining necessary adjustments to related processes or documentation

·      A comprehensive impact analysis allows teams to plan appropriately and mitigate risks.

 

Implement Changes Incrementally

·      Test and validate changes in a more controlled manner

·      Identify and address issues early before they become major problems

·      Gather feedback and make adjustments along the way

·      Minimise disruption to ongoing operations

 

Monitor and Measure Results

·      Tracking key performance indicators before and after changes

·      Gathering feedback from users and stakeholders

·      Identifying any unexpected issues or side effects

·      Assessing whether the change achieved its intended goals

 

 

By following these strategies, we are able to more effectively manage the change process, minimise risks, and ensure a successful implementation of software changes, updates and enhancements. Get in touch with us today to hear more or if you are interesting in undertaking a digital transformation.

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